Refund & Cancellation Policy

2. Cancellation by Customer

Free Cancellation Window

Each Business defines a free cancellation window, typically ranging from 2 to 24 hours before the scheduled appointment. If you cancel within this window, you receive a full refund to your original payment method with no cancellation fee.

Late Cancellation

If you cancel after the free cancellation window has passed, the Business's late cancellation fee applies. The fee percentage is set by each Business and is displayed at the time of booking. The remaining amount (if any) will be refunded to your original payment method.

How to Cancel

• Via the App:Navigate to Booking History, select the booking, and tap "Cancel Booking."
• Via API: Submit a POST /bookings/{id}/cancel request with appropriate authentication.

3. Cancellation by Business

If a Business cancels your confirmed booking for any reason, you will receive a full refund automatically. The refund is processed within 5-7 business days to your original payment method (or instantly to your 360 Service Hub Wallet, if you opt in).

Businesses may cancel pending (unconfirmed) bookings. Repeated cancellations by a Business may affect their platform rating and standing.

4. No-Show Policy

If you fail to appear for your scheduled appointment without prior cancellation, no automatic refund is provided. Refund eligibility for no-shows is at the Business's discretion. Some Businesses may offer partial refunds or allow rescheduling.

You may contact 360 Service Hub support to request a review if extenuating circumstances apply. Such requests are handled on a case-by-case basis.

5. Refund for Service Issues

If a service is not rendered due to the Business's fault, you are entitled to a full refund. This includes situations where:

• The Business is closed at the scheduled time.
• The assigned staff member or service provider is unavailable.
• The Business refuses to provide the booked service without valid reason.
• The Business's premises are inaccessible or unsafe.

You must contact 360 Service Hub support within 24 hours of the scheduled appointment time with your booking ID, a description of the issue, and any supporting evidence.

6. Quality Disputes

If you are dissatisfied with the quality of a service received, we encourage the following resolution process:

• Direct Communication: Contact the Business directly to resolve the issue. Many quality concerns can be settled amicably between the parties.
• Report via App:If unresolved, file a complaint through the 360 Service Hub app by navigating to the booking and selecting "Report an Issue."
• Admin Mediation:360 Service Hub's support team will review the complaint, gather statements from both parties, and mediate a fair resolution. This may include partial refunds, service credits, or other remedies.

Quality dispute outcomes depend on the nature and severity of the complaint, evidence provided by both parties, and the Business's track record.

7. Refund Methods & Processing Times

Refunds are processed to the original payment method unless you opt for a 360 Service Hub Wallet credit. Processing times vary by payment method:

Processing times begin from the date the refund is approved. Actual credit to your account may take additional time depending on your bank or payment provider.

8. Wallet Refunds

• Unused wallet balance (from top-ups or booking refunds) can be refunded to your original payment method upon account deletion or upon explicit withdrawal request.
• Wallet credits earned through promotions, referrals, or promo codes (promo_credit type) are non-refundable and cannot be withdrawn as cash.
• Promotional credits have their own expiry terms as communicated at the time of issuance. Upon account deletion, unused promotional credits are forfeited.
• When a booking refund is due, you may opt to receive it as a Wallet credit for instant processing. This is optional; you always have the right to receive refunds to your original payment method.

9. Membership / Subscription Refunds

• Refunds for memberships or subscription plans are calculated on a pro-rata basis based on the unused portion of the subscription period.
• Benefits already consumed (e.g., discounted bookings, premium features used) may be deducted from the refund amount.
• Refund requests for subscriptions must be submitted via email to support@360servicehub.com.
• Free trial periods are non-refundable as no charge is incurred.
• Specific plan terms may impose additional conditions, communicated at the time of purchase.

10. How to Request a Refund

Via the 360 Service Hub App

• Open the 360 Service Hub app and navigate to Booking History.
• Select the relevant booking.
• Tap "Request Refund" or "Cancel Booking" as applicable.
• Provide a reason and any supporting details or evidence.
• Our team will review your request within 48 hours and notify you of the outcome.

Via Email

Send an email to support@360servicehub.com with your registered name, booking ID, reason for the refund, and any supporting evidence. Our team will acknowledge your request within 24 hours and provide a resolution within 48 hours.

11. Contact

For refund or cancellation related queries, please contact us at support@360servicehub.com.

This policy is governed by the laws of India. Any disputes arising from this policy shall be subject to the exclusive jurisdiction of the courts in Bangalore, Karnataka, India.