Terms of Service

2. Definitions

For the purposes of these Terms, the following definitions shall apply:

• “Platform” refers to the 360 Service Hub website (360servicehub.com), the 360 Service Hub mobile applications for iOS and Android, and all associated APIs, tools, features, functionalities, and services provided by 360 Service Hub.
• “User” refers to any individual or entity that accesses, browses, or uses the Platform in any capacity, including but not limited to Customers, Business Owners, and visitors.
• “Customer” refers to a User who uses the Platform to search for, browse, book, or purchase services offered by Business Owners through the Platform.
• “Business Owner” or “Service Provider” refers to a User who registers on the Platform to list, advertise, manage, and offer services to Customers. Business Owners are independent entities and are not employees, agents, or representatives of 360 Service Hub.
• “Booking” refers to an appointment request or reservation made by a Customer for a specific service, date, time, and optionally a specific staff member, through the Platform.
• “Wallet” refers to the in-app digital balance maintained by a User within the Platform, which may be used to facilitate payments for services, receive refunds, or store credits.
• “Content” refers to any and all information, text, images, photographs, reviews, ratings, comments, feedback, profiles, listings, and other materials submitted, posted, uploaded, or otherwise made available by Users on or through the Platform.
• “Services”refers to the various professional, personal, commercial, or other services offered, listed, and provided by Business Owners through the Platform. For the avoidance of doubt, “Services” are provided solely by Business Owners and NOT by 360 Service Hub or the Platform.

3. Eligibility

3.1 Age Requirements

You must be at least 13 years of age to access or use the Platform. If you are between the ages of 13 and 18, you may only use the Platform with the express consent and supervision of a parent or legal guardian. The parent or legal guardian agrees to be bound by these Terms on behalf of the minor and assumes full responsibility for the minor's use of the Platform.

3.2 Account Limitations

Each User is permitted to maintain only one (1) account per mobile phone number. Creating multiple accounts using different mobile numbers, or using another person's mobile number without authorization, is strictly prohibited and may result in suspension or termination of all associated accounts.

3.3 Legal Capacity

By using the Platform, you represent and warrant that you have the legal capacity to enter into binding contracts under applicable Indian law. If you are registering on behalf of a business entity, you represent and warrant that you have the authority to bind that entity to these Terms.

3.4 Geographic Availability

The Platform is designed primarily for use within the Republic of India. Users accessing the Platform from outside India do so at their own risk and are responsible for compliance with applicable local laws.

4. Account Registration

4.1 Registration Process

Account registration on the Platform follows an OTP-first mobile authentication process. Users are required to provide their mobile phone number, after which a one-time password (OTP) is sent via SMS for verification. Successful OTP verification creates the User account.

4.2 Profile Setup

Following OTP verification, Users are required to complete their profile by providing the following information:

• Full Name (required)
• Email Address (optional, but recommended for account recovery and communications)
• Gender (required)
• Date of Birth (required)
• Profile Photo (optional)

4.3 Accuracy of Information

You agree to provide accurate, current, and complete information during the registration process and to update such information as necessary to maintain its accuracy and completeness. Providing false, misleading, or fraudulent information during registration or at any time thereafter constitutes a violation of these Terms and may result in immediate account suspension or termination.

4.4 Account Security

You are solely responsible for maintaining the confidentiality and security of your account credentials, including your mobile number, OTP, and any other authentication mechanisms. You agree to:

• Not share your account credentials with any third party.
• Immediately notify 360 Service Hub of any unauthorized access to or use of your account.
• Not use another User's account without express authorization.

360 Service Hub shall not be liable for any loss or damage arising from your failure to comply with this section. You acknowledge that you are fully responsible for all activities that occur under your account, whether or not authorized by you.

5. Platform as Intermediary

5.1 Technology Platform

360 Service Hub is a technology platform operating as an intermediary under Section 79 of the Information Technology Act, 2000, as amended from time to time. The Platform serves solely as a marketplace that connects Customers with independent Business Owners who offer various services.

5.2 Not a Service Provider

360 Service Hub does NOT provide, perform, or deliver any of the services listed on the Platform. All services are offered, managed, and delivered exclusively by independent Business Owners who are solely responsible for the quality, safety, legality, timeliness, and suitability of their services.

5.3 No Endorsement

The listing of any Business Owner or service on the Platform does not constitute an endorsement, recommendation, certification, or guarantee by 360 Service Hub of the quality, safety, or legality of such Business Owner or service.

5.4 No Liability for Services

360 Service Hub is not responsible or liable for:

• The quality, adequacy, safety, or suitability of any services provided by Business Owners.
• Any injury, damage, loss, or harm arising from or related to services booked through the Platform.
• Any disputes, disagreements, or claims between Customers and Business Owners.
• The accuracy, completeness, or reliability of information provided by Business Owners in their listings.
• The availability or timeliness of services offered by Business Owners.

5.5 Independent Contractors

Business Owners are independent contractors and are not employees, agents, joint venturers, or partners of 360 Service Hub. Nothing in these Terms shall be construed to create an employment, agency, or partnership relationship between 360 Service Hub and any Business Owner.

6. Booking Terms

6.1 Booking Process

A Customer may make a Booking by selecting the following on the Platform:

1. Business– The desired Business Owner or service establishment.
2. Service(s)– One or more services offered by the selected Business.
3. Date– A preferred date from the available calendar.
4. Time Slot– A preferred time slot from the available schedule.
5. Staff Member– Optionally, a preferred staff member (if the Business offers staff selection).

6.2 Booking Confirmation Modes

Bookings on the Platform operate under one of two modes, as configured by the Business Owner:

• Auto-Confirm Mode: The Booking is automatically confirmed upon submission by the Customer, provided the selected slot is available. No manual approval from the Business Owner is required.
• Requires Approval Mode: The Booking is submitted as a pending request and requires explicit confirmation or approval from the Business Owner before it is finalized.

6.3 Booking Statuses

Each Booking progresses through the following status lifecycle:

• PENDING– The Booking has been submitted and is awaiting confirmation.
• CONFIRMED– The Booking has been confirmed either automatically or by the Business Owner and is scheduled.
• COMPLETED– The service has been successfully delivered and the Booking is marked as completed.
• CANCELLED– The Booking has been cancelled by either the Customer, the Business Owner, or the Platform.
• NO_SHOW– The Customer did not attend the scheduled appointment without prior cancellation.

6.4 Business Owner Responsibilities

Business Owners are expected to:

• Respond promptly to Booking requests submitted under the requires-approval mode.
• Maintain accurate and up-to-date availability on their calendar and slot configurations.
• Honor all confirmed Bookings and provide the booked services as described in their listings.
• Notify Customers in a timely manner of any changes, delays, or cancellations.

6.5 Customer Responsibilities

Customers are expected to:

• Arrive at the scheduled time for confirmed Bookings.
• Provide accurate contact information so Business Owners can reach them if needed.
• Cancel or reschedule Bookings within the time frames specified by the Business Owner's cancellation policy.

6.6 Rescheduling

Customers may reschedule a confirmed Booking to a different valid and available time slot, subject to the Business Owner's rescheduling policies and slot availability. Rescheduling is permitted only to time slots that are currently open and not already booked.

7. Payments and Fees

7.1 Payment Gateway

All monetary transactions on the Platform are processed through Razorpay, a third-party payment gateway. Supported payment methods include:

• UPI (Unified Payments Interface)
• Credit and Debit Cards (Visa, Mastercard, RuPay, American Express)
• Net Banking
• Digital Wallets (as supported by Razorpay)

7.2 Pricing

All pricing for services is determined and set by Business Owners. Service prices displayed on the Platform are server-side validated and are never trusted from client-side submissions. The price shown at the time of Booking confirmation is the price that applies to the transaction.

7.3 Wallet

Users may top up their in-app Wallet to facilitate faster payments and receive refunds. Wallet balances are non-transferable and may be subject to expiration policies as communicated from time to time. Wallet balances do not earn interest.

7.4 Platform Commission

360 Service Hub charges a commission on each completed Booking, which is deducted from the Business Owner's payout. The applicable commission rate is communicated to Business Owners during onboarding and may be updated from time to time with reasonable notice.

7.5 Settlement

Business Owner payouts are settled after the service has been marked as completed. Settlement timelines are subject to the Platform's payout schedule and the Business Owner's configured bank account details.

7.6 Business KYC for Payouts

To receive payouts, Business Owners must complete KYC (Know Your Customer) verification, which includes providing:

• PAN (Permanent Account Number)
• Bank account details (account number, IFSC code, account holder name)
• Identity proof (Aadhaar, Passport, Voter ID, or Driving License)

Payouts will not be processed until KYC verification is successfully completed.

7.7 Taxes

All applicable taxes, including GST (Goods and Services Tax), shall be borne by the respective parties as required under Indian tax law. Business Owners are solely responsible for their own tax compliance, including the collection and remittance of applicable taxes on their services.

8. Cancellation and Refunds

Cancellations and refunds are governed by the separate Refund & Cancellation Policy, which is incorporated herein by reference.

Users are encouraged to review the Refund & Cancellation Policy carefully before making any Booking. By making a Booking, you acknowledge and agree to the terms and conditions of the Refund & Cancellation Policy.

9. Business Owner Obligations

9.1 Onboarding Process

Business Owners must complete the following 8-step onboarding process to list services on the Platform:

1. Account Registration– Mobile OTP verification and basic profile creation.
2. Business Profile Setup– Business name, category, description, address, and contact information.
3. Service Listings– Adding services with details including name, description, duration, pricing, and applicable categories.
4. Staff Management– Adding staff members and assigning services to each staff member (if applicable).
5. Availability Configuration– Setting business hours, working days, slot durations, and break times.
6. Gallery and Media– Uploading business photos, service images, and logo.
7. KYC Verification– Submitting PAN, bank account details, and identity proof for payout processing.
8. Review and Publish– Final review of all information before the business listing goes live on the Platform.

9.2 KYC Compliance

Business Owners must complete and maintain current KYC documentation, including:

• PAN (Permanent Account Number) of the business or proprietor.
• Bank Account Details for receiving payouts.
• Identity Proof (government-issued photo ID such as Aadhaar, Passport, Voter ID, or Driving License).

9.3 Listing Accuracy

Business Owners must ensure that all information in their listings, including service descriptions, pricing, availability, staff details, and business information, is accurate, current, and not misleading.

9.4 Booking Management

Business Owners must promptly manage all incoming Bookings, including:

• Confirming or rejecting pending Bookings within a reasonable timeframe.
• Updating Booking statuses accurately (e.g., marking as completed or cancelled).
• Communicating any changes or issues to Customers in a timely manner.

9.5 Compliance with Laws

Business Owners are solely responsible for obtaining and maintaining all licenses, permits, registrations, and approvals required under applicable laws for the operation of their business and the provision of their services. This includes but is not limited to trade licenses, GST registration, professional certifications, health and safety permits, and any other regulatory requirements.

9.6 Commission Agreement

By listing services on the Platform, Business Owners agree to pay the Platform's commission on each completed Booking as communicated during onboarding. Failure to comply with the commission agreement may result in account suspension or termination.

10. User Content and Reviews

10.1 Content License

By submitting, posting, or uploading any Content on or through the Platform, you grant 360 Service Hub a non-exclusive, worldwide, royalty-free, sublicensable, and transferable license to use, reproduce, distribute, display, modify, adapt, and create derivative works of such Content in connection with the operation, promotion, and improvement of the Platform. This license survives the termination of your account, except for Content that you delete from the Platform.

10.2 Content Ownership

You retain ownership of the Content you submit to the Platform. 360 Service Hub does not claim ownership of User-generated Content.

10.3 Reviews and Ratings

Customers may leave reviews and ratings for completed Bookings, subject to the following guidelines:

• Rating Scale: Reviews include a rating on a scale of 1 to 5 stars.
• Written Review: Reviews may include a written comment of up to 2,000 characters.
• One Review Per Booking: Only one review is permitted per completed Booking.
• Eligibility: Reviews may only be submitted for Bookings with a status of COMPLETED.

10.4 Business Owner Responses

Business Owners have the right to respond to reviews left on their listings. Responses must be professional, respectful, and comply with these Terms.

10.5 Prohibited Content

The following types of Content are strictly prohibited:

• Fake Reviews: Reviews that are fabricated, paid for, or otherwise inauthentic.
• Misleading Content: Content that is false, deceptive, or misleading.
• Defamatory Content: Content that defames, harasses, threatens, or abuses any person or entity.
• Obscene or Offensive Content: Content that is vulgar, obscene, sexually explicit, or otherwise offensive.
• Spam: Unsolicited advertising, promotional materials, or repetitive content.
• Illegal Content: Content that violates any applicable law or regulation.
• Personal Information: Content that exposes the personal information of others without consent.

10.6 Content Moderation

360 Service Hub reserves the right to review, moderate, edit, or remove any Content that violates these Terms, our Community Guidelines, or applicable law, at its sole discretion and without prior notice. Users who repeatedly post violating Content may have their accounts suspended or terminated.

11. Intellectual Property

11.1 Platform Intellectual Property

All intellectual property rights in and to the Platform, including but not limited to the 360 Service Hub brand name, logo, and trademarks; the Platform's user interface (UI), user experience (UX) design, and visual elements; all source code, software, algorithms, and technical infrastructure; all text, graphics, images, icons, and other materials created by 360 Service Hub; and trade secrets, business methods, and proprietary processes are the exclusive property of 360 Service Hub or its licensors and are protected under applicable intellectual property laws of India, including the Copyright Act, 1957, the Trade Marks Act, 1999, and the Patents Act, 1970.

11.2 User Content Ownership

Users retain all intellectual property rights in the Content they submit to the Platform, subject to the license granted in Section 10.1.

11.3 Restrictions

You agree not to, and will not assist, encourage, or enable any third party to:

• Copy, reproduce, duplicate, or imitate any part of the Platform's design, layout, or functionality.
• Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of the Platform or any part thereof.
• Scrape, crawl, spider, or use any automated means to access, extract, or collect data from the Platform.
• Use 360 Service Hub's trademarks, logos, or brand elements without express written permission.
• Create derivative works based on the Platform or any of its components.
• Remove, alter, or obscure any copyright, trademark, or other proprietary notices on the Platform.

12. Prohibited Conduct

Users of the Platform agree not to engage in any of the following prohibited activities:

1. False Information: Providing false, inaccurate, misleading, or fraudulent information during registration, profile creation, or any other use of the Platform.
2. Fake Reviews: Submitting fabricated, paid, incentivized, or otherwise inauthentic reviews or ratings, including reviews for services not actually received.
3. Harassment and Abuse: Harassing, threatening, intimidating, stalking, or abusing any User, Business Owner, Customer, or 360 Service Hub employee or representative.
4. Fraud: Engaging in any fraudulent, deceptive, or dishonest activity, including but not limited to payment fraud, identity theft, phishing, or impersonation.
5. Multiple Accounts:Creating or maintaining multiple accounts on the Platform, or using another person's account without authorization.
6. Circumventing the Platform: Attempting to conduct transactions or communicate outside the Platform to avoid fees, commissions, or the protections offered by the Platform.
7. Scraping and Data Mining: Using bots, scrapers, crawlers, or any automated tools to access, extract, index, or collect data from the Platform without express written consent.
8. Unauthorized Access:Attempting to gain unauthorized access to the Platform's systems, servers, databases, or other Users' accounts through hacking, password mining, brute force, or any other means.
9. Spam and Unsolicited Communications: Sending unsolicited messages, advertisements, or promotional content to other Users through the Platform.
10. Malicious Software: Uploading, distributing, or transmitting any viruses, malware, worms, trojan horses, or other malicious code.
11. Interference:Interfering with, disrupting, or imposing an unreasonable burden on the Platform's infrastructure, servers, networks, or security systems.
12. Illegal Activity: Using the Platform for any purpose that is illegal or prohibited by these Terms or applicable law.
13. Discrimination: Discriminating against any User on the basis of race, religion, caste, gender, sexual orientation, disability, or any other protected characteristic.

13. Reporting and Moderation

13.1 Reporting System

The Platform provides a reporting mechanism that allows Users to report violations, misconduct, or concerns. Reports may be submitted through the in-app reporting system.

13.2 Report Categories

Users may file reports under the following categories:

• Fraud– Suspected fraudulent activity, payment fraud, or deceptive practices.
• Inappropriate Content– Content that violates Community Guidelines or these Terms.
• No-Show– A Business Owner or Customer who failed to attend a confirmed Booking without prior notice.
• Harassment– Intimidating, threatening, or abusive behavior by any User.
• Safety– Concerns related to physical safety, health risks, or dangerous conditions.
• Spam– Unsolicited messages, advertisements, or repetitive content.

13.3 Review Process

All reports are reviewed by the 360 Service Hub administration team. The review process includes:

• Acknowledging receipt of the report.
• Investigating the reported issue, including reviewing relevant Booking details, communications, and Content.
• Contacting the involved parties for their account of events, if necessary.
• Making a determination based on the available evidence.

13.4 Resolution Actions

Based on the outcome of the investigation, the Platform may take one or more of the following actions:

• No Action– The report is found to be unsubstantiated or does not constitute a violation.
• Warning– A formal warning is issued to the violating User, with a record maintained on their account.
• Content Removal– Violating Content is removed from the Platform.
• Temporary Suspension– The violating User's account is temporarily suspended for a specified period.
• Permanent Suspension– The violating User's account is permanently suspended and banned from the Platform.
• Legal Action– The matter is referred to law enforcement or legal authorities if criminal activity is suspected.

14. Account Suspension and Termination

14.1 Suspension by Platform

360 Service Hub reserves the right to suspend or terminate any User's account, temporarily or permanently, without prior notice, for any of the following reasons:

• Violation of these Terms or any other policies of the Platform.
• Fraudulent, illegal, or harmful activity.
• Repeated reports or complaints from other Users.
• Providing false or misleading information.
• Non-payment of fees or commissions owed to the Platform.
• Any activity that threatens the integrity, security, or reputation of the Platform.

14.2 Account Deletion by Users

Users may request deletion of their account at any time through the Platform's settings or by contacting support. Upon receiving a deletion request:

• The account will be deactivated immediately.
• Personal data will be anonymized within 30 days of the deletion request.
• Active Bookings must be completed or cancelled before account deletion can be processed.
• Any remaining Wallet balance will be refunded to the User's original payment method, subject to applicable policies.

14.3 Data Retention

Notwithstanding account deletion, 360 Service Hub may retain certain data as required by applicable Indian law, including but not limited to:

• Financial Records: Transaction history, payment records, invoices, and commission details, retained as required under the Income Tax Act, 1961, and GST regulations.
• Legal Records: Records required for ongoing or potential legal proceedings or regulatory compliance.
• Anonymized Data: Anonymized and aggregated data may be retained indefinitely for analytics, research, and platform improvement.

14.4 Admin Audit Trail

All administrative actions related to account suspension, termination, or modification are logged and audited. These audit records include the action taken, the reason, the administrator responsible, and the timestamp.

15. Disclaimer of Warranties

15.1 “As Is” Basis

THE PLATFORM IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, 360 SERVICE HUB DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND TITLE.

15.2 No Guarantees

360 Service Hub does not warrant, represent, or guarantee that:

• The Platform will be available at all times, uninterrupted, secure, or error-free.
• The information, content, or listings on the Platform are accurate, complete, reliable, or current.
• The quality, safety, legality, or suitability of any services offered by Business Owners will meet your expectations.
• Any defects or errors in the Platform will be corrected.
• The Platform is free of viruses, malware, or other harmful components.

15.3 Third-Party Services

The Platform may contain links to or integrations with third-party websites, services, or applications (including Razorpay). 360 Service Hub is not responsible for the content, policies, practices, or availability of any third-party services.

16. Limitation of Liability

16.1 Liability Cap

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE TOTAL AGGREGATE LIABILITY OF 360 SERVICE HUB, ITS DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, AND AFFILIATES, ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF THE PLATFORM, SHALL NOT EXCEED THE TOTAL AMOUNT OF FEES PAID BY YOU TO 360 SERVICE HUB IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

16.2 Exclusion of Damages

IN NO EVENT SHALL 360 SERVICE HUB BE LIABLE FOR ANY:

• Indirect, Incidental, Special, Consequential, or Punitive Damages, including but not limited to loss of profits, revenue, data, goodwill, or business opportunity.
• Service Quality Issues– Any loss, injury, or damage arising from the quality, safety, or suitability of services provided by Business Owners.
• User Disputes– Any disputes, disagreements, or claims between Customers and Business Owners.
• Third-Party Data Loss– Any loss, corruption, or unauthorized access to data caused by third-party services, including payment gateways, hosting providers, or other technology partners.
• Force Majeure– Any failure or delay in the performance of the Platform due to events beyond the reasonable control of 360 Service Hub, including but not limited to natural disasters, pandemics, wars, terrorism, riots, government actions, power failures, internet outages, or other acts of God.

16.3 Applicability

The limitations and exclusions in this section apply regardless of the theory of liability, whether in contract, tort (including negligence), strict liability, statute, or otherwise, even if 360 Service Hub has been advised of the possibility of such damages.

17. Indemnification

You agree to indemnify, defend, and hold harmless 360 Service Hub, its directors, officers, employees, agents, affiliates, successors, and assigns from and against any and all claims, demands, actions, damages, losses, liabilities, costs, and expenses (including reasonable attorney's fees and legal costs) arising out of or relating to:

• Your use of or access to the Platform.
• Your violation of these Terms or any applicable law or regulation.
• Your Content, including any claims that your Content infringes or violates the intellectual property rights, privacy rights, or other rights of any third party.
• Any services provided by you as a Business Owner, including any claims of negligence, injury, or harm.
• Your interaction with other Users, including any disputes with Business Owners or Customers.
• Any misrepresentation made by you.

This indemnification obligation shall survive the termination or expiration of these Terms and your use of the Platform.

18. Dispute Resolution

In the event of any dispute, claim, or controversy arising out of or relating to these Terms, your use of the Platform, or any transaction conducted through the Platform (“Dispute”), the parties agree to follow the dispute resolution process outlined below:

Step 1: Direct Communication

The parties are encouraged to first attempt to resolve the Dispute through direct, good-faith communication between the Customer and the Business Owner. Many issues can be resolved quickly through open dialogue.

Step 2: In-App Report

If the Dispute cannot be resolved through direct communication, either party may file a formal report through the Platform's in-app reporting system, providing a detailed description of the issue, supporting evidence, and the desired resolution.

Step 3: Platform Mediation

Upon receiving an in-app report, 360 Service Hub may, at its sole discretion, attempt to mediate the Dispute by:

• Reviewing the relevant Booking details, communications, and evidence.
• Contacting both parties to understand their perspectives.
• Proposing a fair and reasonable resolution.

Platform mediation is non-binding and voluntary. 360 Service Hub is under no obligation to mediate any Dispute and does not guarantee any particular outcome.

Step 4: Grievance Officer

If the Dispute remains unresolved after platform mediation, either party may escalate the matter to the Grievance Officer appointed by 360 Service Hub under the Information Technology Act, 2000, and the Consumer Protection Act, 2019. The Grievance Officer's contact details are available on the Platform's Contact Us page. The Grievance Officer shall acknowledge the complaint within 24 hours and attempt to resolve it within 15 days of receipt.

Step 5: Courts of Bangalore

If the Dispute is not resolved through any of the above steps, it shall be subject to the exclusive jurisdiction of the competent courts in Bangalore, Karnataka, India. By using the Platform, you consent to the personal jurisdiction and venue of such courts and waive any objections based on forum non conveniens.

19. Changes to Terms

360 Service Hub reserves the right to modify, update, or replace these Terms at any time, at its sole discretion.

19.1 Notice of Changes

When material changes are made to these Terms, 360 Service Hub will notify Users through one or more of the following methods:

• An in-app notification or banner within the Platform.
• An email notification to the registered email address (if provided).
• A prominent notice on the Platform's website.

19.2 Acceptance of Changes

Your continued use of the Platform after the effective date of any changes to these Terms constitutes your acceptance of the revised Terms. If you do not agree with the revised Terms, you must discontinue use of the Platform and may request account deletion.

20. Governing Law

20.1 Applicable Law

These Terms and any Disputes arising out of or in connection with them shall be governed by and construed in accordance with the laws of the Republic of India, without regard to its conflict of law principles.

20.2 Jurisdiction

The competent courts of Bangalore, Karnataka, India, shall have exclusive jurisdiction over any Disputes arising out of or relating to these Terms, your use of the Platform, or any transactions conducted through the Platform.

20.3 Applicable Statutes

These Terms are subject to the provisions of applicable Indian legislation, including but not limited to:

• The Information Technology Act, 2000, and the rules framed thereunder.
• The Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021.
• The Consumer Protection Act, 2019, and the rules framed thereunder.
• The Indian Contract Act, 1872.
• The Payment and Settlement Systems Act, 2007.

21. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such invalidity, illegality, or unenforceability shall not affect the remaining provisions of these Terms, which shall continue in full force and effect.

The invalid, illegal, or unenforceable provision shall be modified to the minimum extent necessary to make it valid, legal, and enforceable while preserving the original intent of the parties. If such modification is not possible, the provision shall be severed from these Terms, and the remaining provisions shall be interpreted as if the severed provision had never been included.

22. Contact

For any questions, concerns, or inquiries regarding these Terms of Service, please contact us:

• Legal Inquiries: legal@360servicehub.com
• General Support: support@360servicehub.com

Registered Address:
360 Service Hub
Bangalore, Karnataka, India